Frequently Asked Questions
- I cannot find your phone number or email address?
I'm trialing not displaying my phone number or email address on this website to stop the robots picking up my phone number and email address. My previous B&B was plagued by spam email and sales calls!
Please use the Contact Form to email any enquiries - this is my preferred method of contact.
You can get an instant answer about availabilty, using the 'Check Availability' button. From there, if dates are available, you can book using the On-line Booking facility which costs nothing extra and is secure.
Naturally guests who've booked to stay are given contact information.
- Can you accommodate families and children?
Sorry I don't have a family room.
There is only 1 bed - a superking double. Maximum occupancy is 2 adults.
The Croft House BnB is unsuitable for children - over 18's only.
- I'm a single traveller - can I book for 1?
All the systems are set up to take bookings for 2 people in a double room. So sorry I cannot afford to reduce the price for single occupancy.
- What time should guests arrive at your home?
My day is organised around guests arriving between 4-6pm.
I generally do not accept bookings where the arrival time is planned to be earlier or later than this. Please respect this and factor arriving between 4-6pm into your travel plans.
- Do you cater for vegetarians / vegans?
Yes. Vegetarians and vegans enjoy staying here as I don't cook/serve meat to guests. The breakfast here is organic, much home-made and ethically sourced.
There are some dairy products:
- Yoghurt I make with organic cows milk.
- There is a little butter in my home-made bread.
- Spreadable butter.
The cereals come from Highland Whole Foods and the museli doesn't have any milk powder or added sugar.
If you require gluten free - I'd suggest bringing your own supplies with you. Gluten free products are not widely available here and you can then stick to a brand you like.
I have a limited stock of dairy free milk (usually soya & rice). If you have a preferred brand please bring your own. There is a small fridge in the entrance hall you can store perishables in.
The large supermarkets are in Inverness. There is a larger Co-op in Kyle of Lochalsh and small Tesco in Ullapool.
- How can I pay?
Cash or most major debit & credit cards (not Amex).
A deposit equal to the first night's stay will be taken, via a secure virtual payment system, from the card details you provided at booking.
To pay the balance, then by cash or card.
There are cash points in Gairloch, Kyle of Localsh, Ullapool, Inverness and Dingwall. The Spar shop in Lochcarron also has an ATM opposite but a charge is made even for UK debit card holders.
- Can I bring my dog?
Your dog/pet is welcome to stay in your car but NOT in the house.
- Where can I get an evening meal?
This page of my website lists what is in the area.
I'd recommend booking ahead as seating capacities are limited and people do get turned away. Please remember we are in a remote location and there is not another option just round the corner!
- Can I bring my own food and use your kitchen?
This is B&B, rather than self-catering accommodation! Sorry I don't make the kitchen or microwave available to guests. The dining room is only accessible for breakfasts.
Check the evening meal page of my website for eating options.
- Do you serve a cooked breakfast?
A cooked breakfast is not offered at The Croft House.
Breakfast here is what the majority of British people eat: Cereal, Yoghurt, Juice, Toast, Fruit, Tea/Coffee.
- I need gluten free food.
Gluten-free food is not so easy to come by in this area and may not be a brand you like, where any is available. I generally suggest you bring your own favourite products with you.
There is a big Tesco supermarket on the Retail Park between Inverness Airport and Inverness right on the A96. Smaller Tesco in Ullapool. Co-op in Kyle of Lochalsh, Broadford & Portree.
- Where can I get petrol / diesel?
There are filling stations in Lochcarron to the south and Kinlochewe to the north - both about 30 minutes drive away. There is an unmanned Community filling station in Applecross.
- How accessible is your BnB for anyone with limited mobility?
The short answer is not very accessible.
Whilst I offer a downstairs en-suite room, there are 2 steps up to the front door/guests entrance, each 15cm high. There are no grab rails in the bedroom or bathroom. Space around the bed is limited - enough for an individual to access, but restricted if one person needs to assist another. The sliding door to the en-suite is 68cm wide - too narrow for wheelchair access. The shower is all level. There is a walk from the car parking area over an uneven drive, then gravel approx 60m.
Hotels and larger guest house establishments tend to cater better for guests requiring disability access. Visit Scotland have an accessibility scheme and it is possible to search using that criteria.
- Is there anywhere to store my bicycle?
At present, I don't have anywhere to store bicycles.
- Do you take bookings from tour operators, holiday companies and agencies?
I'm sorry, I do not accept bookings from holiday companies, tour operators or agencies booking accommodation on their clients behalf.